Ownership and Trademarks

The website www.fruithero.my is owned by Fruit Hero (the "Company"). All product names, products pictures, contents, company names and logos appearing on this website are the property of the company.

Proprietary Rights
You acknowledge that Fruit Hero contains information, data, software, photographs, graphs, videos, graphics, music, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. You may not modify, download, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part.

You may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other propriety right.

Order Acceptance Policy
All orders received are subject to acceptance by Fruit Hero and we reserve the right to reject any order without giving reasons. There is no REFUND for finished order.

Promotion Orders
At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before or after the offer end date.

In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special offer discounts for purchases that have already been made.

As our special offers are contingent on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice. We also reserve the right to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.

Substitution Policy
Fruit Hero reserves the right to make substitutions of fruits, plush/soft toys, chocolate, candy, greenery, baskets, wrapping papers, vases and any other material used in our fruit arrangements with others of equal or higher value should the original materials be unavailable.

Refund Policy
Fruit Hero practices NO REFUND policy for all finished order. Please ensure that all information especially delivery address provided are correct.

Delivery Area
Please refer to the information in Payment & Delivery page for delivery availability and applicable charges, if any.

Delivery Practice
All orders will be delivered to the recipient's address submitted by the sender but not necessarily to the named recipient personally. Our delivery team will try their best to hand over the fruits to the named recipient directly at the time of delivery.

In some cases delivery may not be possible within a specific time requested due to unforeseen circumstances beyond our control.

We understand that most of the senders would like the fruits/gifts to be sent as a surprise. Anyway, sender must provide at least one contact number of the recipient and one alternative contact number (office number/house number/mobile number).

Our delivery team will try our best to deliver to recipient; if recipient isn't around we will deliver to:

For delivery to house, we will deliver to recipient family member
For delivery to office, we will deliver to receptionist or recipient colleague
For delivery to college/university campus, please provide us recipient's friend contact number for arrangement.
Please note that the runner will only wait for 15 minutes at the assigned delivery address. Any undelivered items will be sent back to our company. A fee of the same amount of delivery charges will be imposed for second attempt of order delivery (to the same place) and different fees for re-delivery of orders to a different location. Any replacement of product will be charge accordingly. Please note that a cancellations fee of 50% of the selling price will be levied on orders cancelled upon confirmation.

All Rights Reserved
There is no part of the website include photos, descriptions, names, contents and basically everything published on the website, at anytime should be copied, reproduced or stored in any form by means including written, electronic or mechanical means without the written permission / approval of the copyright from Happy Moments.

Any person who violate the above or any unauthorized act in relation to this copyright work, he/she or company, may be liable for a civil claim for damages and a criminal prosecution.

The management reserved the right to amend any of the above without any prior notification. Thank you.